If you are trying to participate in South Korea's 2026 resident registration fact-finding survey but cannot find the non-face-to-face participation screen in the Government24 app, first check the survey period. The online survey ended on September 7, and in-person surveys are being conducted from September 8 through November 9. Households that did not participate in the online survey are subject to an in-person survey. Rather than reinstalling the app, contact the local administrative welfare center responsible for your registered address to check the progress of your survey.
The end of the non-face-to-face participation period in the Government24 app does not mean the entire resident registration fact-finding survey has ended. Even households that completed the online survey may still receive an in-person visit if they include someone designated as a priority survey subject.
Why Is the Resident Registration Fact-Finding Survey Participation Screen Missing from Government24?
South Korea's 2026 non-face-to-face resident registration fact-finding survey ran from July 20 through September 7. Participants used the Government24 mobile app to confirm whether they actually lived at their registered addresses. The designated participation period has already passed.
Therefore, if you cannot find the participation screen in October, there is no need to assume that something is wrong with your phone or the app.
This year's survey follows the schedule below.
| Stage | Period | Survey method |
|---|---|---|
| Non-face-to-face survey | July 20–September 7 | Government24 mobile app |
| In-person survey | September 8–November 9 | Visits by village or neighborhood heads and officials from local administrative offices |
| Administrative correction of resident registration records | November 10–December 7 | Administrative authorities carry out correction procedures when necessary |
In particular, do not confuse September 7, the end of the online survey, with November 9, the end of the in-person survey.
Even if you find an old notice about online participation in the Government24 app, that does not mean you can still participate. Updating or reinstalling the app will not reopen a participation period that has ended.
What Should You Do If You Missed the Non-Face-to-Face Fact-Finding Survey?
Households that missed online participation will have their resident registration details and actual residence checked through an in-person survey.
According to guidance from South Korea's Ministry of the Interior and Safety, households that did not participate online are included in the in-person survey. During the survey period, a village or neighborhood head, or an official from the relevant administrative office, visits the registered address to check the household register and confirm actual residence.
If you have not yet received an in-person survey, follow these steps:
1. Check your registered address: Make sure your current registered address matches where you actually live.
2. Check the survey status: Contact the administrative welfare center responsible for your registered address to ask whether the survey has already taken place and whether further verification is needed.
3. Verify the surveyor's identity: Before cooperating, check that the visitor is displaying official identification as a fact-finding surveyor.
4. Check for discrepancies in your registration: If your resident registration details do not match your actual living situation, ask the responsible official what procedures are required.
In-person survey dates are not necessarily the same for every household. For an accurate schedule or to confirm whether your household has been surveyed, contact the local administrative authority responsible for your registered address.
Can You Receive an In-Person Survey Even If You Already Completed the Online Survey?
Yes. Households that include a priority survey subject are still subject to an in-person survey, even if they participated in the online survey.
The priority survey subjects for 2026 include:
Households that include a person aged 100 or older
Survey cases involving people whose residence has been unconfirmed for five years or longer
Households that include someone suspected of having died
Households facing high-risk welfare crises
Households that include children with prolonged unexcused school absences or school-age children who have not enrolled in school
Priority surveys are not completed simply by checking whether someone responded in the app. Certain cases require separate verification of the person's actual living situation.
By contrast, a household that completed the online survey correctly and does not include a priority survey subject is subject to different survey conditions from a household that did not participate online.
If you already participated but received notice of an in-person visit, check whether your household is classified as a priority survey case rather than automatically refusing the visit on the grounds that you completed the online survey.
What Should You Do If Nobody Was Home When the Surveyor Visited?
If the surveyor could not meet anyone in the household, contact the local administrative welfare center to ask about the survey's progress and how to complete any additional verification.
Under the procedure described by South Korea's Ministry of the Interior and Safety, if a village or neighborhood head cannot confirm actual residence during a visit, or if the registered information does not match the person's actual residence, a local government official conducts an additional verification survey.
However, it should not be assumed that every household missed during a visit will automatically receive the same scheduled return date. Contact the responsible local administrative authority to confirm the visit schedule or any additional verification arrangements.
It is also important to verify that the visitor is an authorized surveyor. The Ministry of the Interior and Safety instructs village and neighborhood heads conducting in-person surveys to display official fact-finding survey identification.
If the visitor's identity is unclear or the purpose of the visit seems suspicious, you can contact your local administrative welfare center to verify the visit before providing personal information.
Does the Resident Registration Fact-Finding Survey End When the In-Person Survey Period Closes?
Further administrative procedures concerning resident registration records may continue after the in-person survey period ends on November 9.
If the survey identifies a reason to amend registration details—for example, a missing move-in report or a failure to update registration records following a person's death—the local government will process the matter according to the applicable procedures.
The administrative period for official corrections to resident registration records in 2026 is scheduled for November 10 through December 7.
An official correction is an administrative process through which the responsible authority corrects resident registration details in accordance with legally prescribed procedures. It does not mean that the registration records of every household that missed the online survey will automatically be changed.
When a person's actual residence differs from their registered information, corrections proceed through the necessary procedures, which may include formal notices and public announcements.
Therefore, it is important to check not only whether you participated in the online survey but also whether your current resident registration information matches where you actually live.
What Should You Check Outside the Government24 App?
The most important step now is not to keep searching for the online participation screen, but to confirm whether your household's in-person survey has been completed.
When contacting the administrative welfare center responsible for your registered address, ask the following questions:
Has an in-person survey been conducted even though I did not participate in the online survey?
If my household has not yet been surveyed, how should I arrange the required verification?
Am I subject to an additional in-person survey even though I already participated in the online survey?
What procedures are required if my registered information differs from where I actually live?
You should distinguish between the participation screen no longer appearing in Government24 and the actual completion status of your survey. The disappearance of the screen alone does not establish whether your household's survey has been completed.
In October 2026, the priority should be to check the in-person survey running through November 9 and confirm the procedures applicable to your household, rather than trying to restart online participation through Government24.
